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Top 5 Questions

Need a quick answer to our top queries? We got your back.

How do I track my order?

Once an order has been placed all your order information will be sent to our US warehouse for processing. After the order has been shipped , you will receive an email or SMS confirmation with a tracking number to track your order. The tracking number

Can I cancel my order?

You can cancel your order as long as it hasn’t been processed or shipped yet. You can message our team via our live chat or email us at [email protected] for any cancellations. If our support team is offline and your order gets processed before you

Can I edit my order?

Yes, you can edit your order up until it has been processed and shipped. If our support team is offline and your order gets processed before you get in touch with our team we cannot stop your order as it happens automatically. Our support team’s aver

What is BALANZI’s Lifetime Warranty?

We are so confident in our jewelry that we offer a Lifetime Warranty with every order. If your product arrives damaged or has any manufacturing defects when your order arrives, our warranty entitles you to a one-time replacement at ZERO cost to you.

How do I return an item?

We offer a 99-day FREE return policy, which means you have 99 days to return your order for a refund or exchange within 99 days of purchase. All returns are 100% FREE of charge. To start a return, you can use our Return Portal (available for US/CA or