You can contact us via email. We usually respond within 4 hours.

BACK TO SHOP

CONTACT US

START YOUR RETURN

Help Center

Have a question? You can look over our many customers' most frequently asked questions. You can also contact our team at support@balanzi.com. Our team is happy to chat.

BALANZI | Help Center 

How do I track my order?

Can I cancel my order?

Can I edit my order?

What is BALANZI’s Lifetime Warranty?

How do I return an item?

What materials do you use?

How do I know which size/length is best for me?

Is your jewelry waterproof?

Will your jewelry fade/tarnish over time?

Will the jewelry irritate my skin?

How do I take care of my jewelry?

How do I store my jewelry?

Can I get my jewelry personalized?

Product & Fit

I haven’t received my tracking number

Are duties and taxes included in my order?

How much is shipping to my country?

How long does shipping take to my country?

Where do you ship from?

Where does BALANZI ship to?

What carriers do you use?

What should I do if I enter the wrong address?

My order is missing/lost in transit?

Shipping & Delivery

How do I return my order?

What is your Refund Policy?

When will I get my refund?

Do I have to pay for a return?

How do I exchange my jewelry?

What is the update on my exchange?

My jewelry is faulty, what do I do?

Returns & Exchanges

What payment methods do you offer?

Can I pay in instalments?

What happens if I miss a payment?

How do your promotions work?

How do I send a gift card to a friend/family member?

Payment

Who is BALANZI?

How do I read find reviews about BALANZI?

Is BALANZI London legit?

Company

Lifetime Warranty

Need a quick answer to our top queries? We got your back.

Track your order and get information about shipping and delivery.

Learn more about our refund and exchange policies.

See which payment methods we offer and how Sezzle works.

How does BALANZI's Lifetime Warranty work?

All articles