Learn more about our refund and exchange policies.
We offer a 99-day FREE return policy, which means you have 99 days to return your order for a refund or exchange within 99 days of purchase. All returns are 100% FREE of charge. To start a return, you can use our Return Portal (available for US/CA or
For more information about our Refund Policy, please click here.
We will notify you whether your refund request has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-14 business days. Please n
All returns are 100% FREE and pre-paid for you via USPS. When you are using our Return Portal, we will give you a return summary that will display the exact amount before you submit your return. For more questions, please contact us at support@balanz
Yes, you can edit your order up until it has been processed and shipped. If our support team is offline and your order gets processed before you get in touch, we won’t be able to stop or modify it, as the process is automatic. Our support team’s aver
To exchange your jewelry, you need to contact us at [email protected] or use our Return Portal (US/CA orders). All exchanges are 100% FREE, and when your exchange has been submitted, you will get access to a QR code. Simply go to a USPS drop-off po
Once your exchange request has been processed via Return Portal, we will process your new order within 1-2 business days from the date that your return has been received back at our warehouse (standard exchange). Once your exchange has successfully b
If your order included any faulty pieces, we will take full responsibility for this and replace your pieces for FREE of charge. Please inspect your order and file a Lifetime Warranty claim via our Return Portalif a piece is defective, or damaged, or