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Returns & Exchanges

Learn more about our refund and exchange policies.

How do I return my order?

To start a return, you can contact us at [email protected]. If your return is accepted, you’ll be eligible for a full refund. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return que

What is your Refund Policy?

For more information about our Refund Policy, please click here.

When will I get my refund?

We will also notify you of the approval or rejection of your refund. If your refund was approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-14 days. Pleas

Do I have to pay for a return?

We currently do not provide any return labels, so you would have to pay for any postage costs involved in shipping the package back to our warehouse. We are working on a solution to this. More information will be coming soon…

Can I edit my order?

Yes, you can edit your order up until the order has been processed and shipped out. If our support team is offline and your order gets processed before you get a hold off our team there is If our support team is offline and your order gets processed

How do I exchange my jewellery?

To exchange your jewellery, you need to contact us at [email protected]. Once your return has been accepted (you will be notified via email/SMS), you’ll be eligible to pick an item of choice for the same price point. If the new piece you want is pr

What is the update on my exchange?

Once your exchange request has been processed via email/live chat, we will process your new order within 1-2 working days from the date that your return has been received back at our warehouse. Once your exchange has successfully been dispatched, you

My jewellery is faulty, what do I do?

If your order included any faulty pieces, we will take full responsibility for this and replace your pieces for FREE of charge. Please inspect your order and contact us immediately if a piece is defective, damaged or if you received the wrong item so