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My jewellery is faulty, what do I do?Updated 10 months ago

If your order included any faulty pieces, we will take full responsibility for this and replace your pieces for FREE of charge


Please inspect your order and contact us immediately if a piece is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.


In the event you have received a faulty item, please contact [email protected] within 30 days of the item(s) arriving. 


Please include the following information:: 


  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence
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