You can contact us via email. We usually respond within 4 hours.

BACK TO SHOP

CONTACT US

START YOUR RETURN

Help Center

<p>To see the shipping times for your country, please refer to the table below.</p><table id="isPasted" style="-webkit-font-smoothing: antialiased; border-collapse: separate; border-spacing: 0px; width: 54%; font-size: calc(var(--base-text-font-size) - (var(--default-text-font-size) - 12px)); white-space: normal; color: rgb(28, 27, 27); font-family: &quot;Nunito Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; margin-right: calc(46%);"><tbody><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><strong><span style="font-size: 12px;">LOCATION</span></strong></td><td><span style="font-size: 12px;"><strong>SERVICE</strong></span></td><td style="width: 26.5993%;"><span style="font-size: 12px;"><strong>DELIVERY TIME</strong></span></td><td style="width: 20.1921%;"><span style="font-size: 12px;"><strong>COST</strong></span></td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><span style="font-size: 12px;">USA</span></td><td><span style="font-size: 12px;">USPS</span></td><td style="width: 26.5993%;"><span style="font-size: 12px;">2-3 days</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">$4.99</span></td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><span style="font-size: 12px;">UK</span></td><td><span style="font-size: 12px;">International Shipping</span></td><td style="width: 26.5993%;"><span style="font-size: 12px;">5-8 days&#xA0;</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">Free</span></td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><span style="font-size: 12px;">CA</span></td><td><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><span style="font-size: 12px;">International Shipping</span></td><td style="width: 26.5993%;"><span style="font-size: 12px;">5-10 days</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">Free</span></td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><span style="font-size: 12px;">EU</span></td><td><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><span style="font-size: 12px;">International Shipping</span></td><td style="width: 26.5993%;"><span style="font-size: 12px;">5-10 days</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">Free</span></td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><span style="font-size: 12px;">AU</span></td><td><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><span style="font-size: 12px;">International Shipping</span></td><td style="width: 26.5993%;"><span style="font-size: 12px;">5-10 days</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">Free</span></td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"><td><span style="font-size: 12px;">NZ</span></td><td><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><span style="font-size: 12px;">International Shipping</span></td><td style="width: 26.5993%;"><span style="font-size: 12px;">5-10 days</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">Free</span></td></tr><tr><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 18px 10px 18px 0px; border-bottom: 1px solid var(--border-color); text-align: left; width: 77.6215px;"><span style="font-size: 12px;">OTHER</span></td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 18px 10px; border-bottom: 1px solid var(--border-color); text-align: left; width: 166.398px;"><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><div><span style="font-size: 12px;"><br></span></div><span style="font-size: 12px;">International Shipping</span></td><td style="-webkit-font-smoothing: antialiased; padding: 18px 10px; border-bottom: 1px solid var(--border-color); text-align: left; width: 26.5993%; box-sizing: border-box !important;"><span style="font-size: 12px;">7-15 days</span></td><td style="width: 20.1921%;"><span style="font-size: 12px;">Free</span></td></tr></tbody></table>

To see the shipping times for your country, please refer to the table below.

How long does shipping take to my country?

Shipping & Delivery

How do I track my order?

Can I cancel my order?

Can I edit my order?

What is BALANZI’s Lifetime Warranty?

How do I return an item?

What materials do you use?

How do I know which size/length is best for me?

Is your jewelry waterproof?

Will your jewelry fade/tarnish over time?

Will the jewelry irritate my skin?

How do I take care of my jewelry?

How do I store my jewelry?

Can I get my jewelry personalized?

Product & Fit

I haven’t received my tracking number

Are duties and taxes included in my order?

How much is shipping to my country?

Where do you ship from?

Where does BALANZI ship to?

What carriers do you use?

What should I do if I enter the wrong address?

My order is missing/lost in transit?

How do I return my order?

What is your Refund Policy?

When will I get my refund?

Do I have to pay for a return?

How do I exchange my jewelry?

What is the update on my exchange?

My jewelry is faulty, what do I do?

Returns & Exchanges

What payment methods do you offer?

Can I pay in instalments?

What happens if I miss a payment?

How do your promotions work?

How do I send a gift card to a friend/family member?

Payment

Who is BALANZI?

How do I read find reviews about BALANZI?

Is BALANZI London legit?

Company

Lifetime Warranty

LOCATION	SERVICE	DELIVERY TIME	COST
USA	USPS	2-3 days	$4.99
UK	International Shipping	5-8 days	Free
CA	International Shipping	5-10 days	Free
EU	International Shipping	5-10 days	Free
AU	International Shipping	5-10 days	Free
NZ	International Shipping	5-10 days	Free
OTHER	International Shipping	7-15 days	Free

How long does shipping take to my country?Updated a year ago