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When you receive your jewellery, it will come with a microfiber BALANZI drawstring bag that can be used for storing and keeping all your pieces in perfect condition.&#xA0; We also offer a premium BALANZI box for selective pieces.

When you receive your jewellery, it will come with a microfiber BALANZI drawstring bag that can be used for storing and keeping all your pieces in perfect condition. We also offer a premium BALANZI box for selective pieces.

How do I store my jewellery?

Product & Fit

How do I track my order?

Can I cancel my order?

Can I edit my order?

What is BALANZI’s Lifetime Warranty?

How do I return an item?

What materials do you use?

How do I know which size/length is best for me?

Is your jewellery waterproof?

Will your jewellery fade/tarnish over time?

Will the jewellery irritate my skin?

How do I take care of my jewellery?

Can I get my jewellery personalized?

I haven’t received my tracking number

Are duties and taxes included in my order?

How much is shipping to my country?

How long does shipping take to my country?

Where do you ship from?

Where does BALANZI ship to?

What carriers do you use?

What should I do if I enter the wrong address?

My order is missing/lost in transit?

Shipping & Delivery

How do I return my order?

What is your Refund Policy?

When will I get my refund?

Do I have to pay for a return?

How do I exchange my jewellery?

What is the update on my exchange?

My jewellery is faulty, what do I do?

Returns & Exchanges

What payment methods do you offer?

Can I pay in instalments?

What happens if I miss a payment?

How do your promotions work?

How do I send a gift card to a friend/family member?

Payment

Who is BALANZI?

How do I read find reviews about BALANZI?

Is BALANZI London legit?

Company

Lifetime Warranty

How do I store my jewellery?Updated 8 months ago