You can contact us via email. We usually respond within 4 hours.

START YOUR RETURN

BACK TO SHOP

CONTACT US

Help Center

<p>Once a gift card has been ordered, you will receive an order confirmation email that includes instructions on how to redeem the gift card. All our gift cards are virtual. </p>

Once a gift card has been ordered, you will receive an order confirmation email that includes instructions on how to redeem the gift card. All our gift cards are virtual.

How do I send a gift card to a friend/family member?

Payment

How do I track my order?

Can I cancel my order?

Can I edit my order?

What is BALANZI’s Lifetime Warranty?

How do I return an item?

What materials do you use?

How do I know which size/length is best for me?

Is your jewellery waterproof?

Will your jewellery fade/tarnish over time?

Will the jewellery irritate my skin?

How do I take care of my jewellery?

How do I store my jewellery?

Can I get my jewellery personalized?

Product & Fit

I haven’t received my tracking number

Are duties and taxes included in my order?

How much is shipping to my country?

How long does shipping take to my country?

Where do you ship from?

Where does BALANZI ship to?

What carriers do you use?

What should I do if I enter the wrong address?

My order is missing/lost in transit?

Shipping & Delivery

How do I return my order?

What is your Refund Policy?

When will I get my refund?

Do I have to pay for a return?

How do I exchange my jewellery?

What is the update on my exchange?

My jewellery is faulty, what do I do?

Returns & Exchanges

What payment methods do you offer?

Can I pay in instalments?

What happens if I miss a payment?

How do your promotions work?

Who is BALANZI?

How do I read find reviews about BALANZI?

Is BALANZI London legit?

Company

Lifetime Warranty

How do I send a gift card to a friend/family member?Updated 8 months ago