You can contact us via email. We usually respond within 4 hours.

START YOUR RETURN

BACK TO SHOP

CONTACT US

Help Center

<p>BALANZI has over 30,000+ customers from all over the world. You can read reviews on our site <a href="https://balanzi.com/pages/customer-reviews">here</a> or you can head over to our&#xA0;<a href="https://www.trustpilot.com/review/balanzi.com">Trustpilot page</a> which is rated 4.9 with over 1,200+ reviews.</p>

BALANZI has over 30,000+ customers from all over the world. You can read reviews on our site here or you can head over to our Trustpilot page which is rated 4.9 with over 1,200+ reviews.

How do I read find reviews about BALANZI?

Company

How do I track my order?

Can I cancel my order?

Can I edit my order?

What is BALANZI’s Lifetime Warranty?

How do I return an item?

What materials do you use?

How do I know which size/length is best for me?

Is your jewellery waterproof?

Will your jewellery fade/tarnish over time?

Will the jewellery irritate my skin?

How do I take care of my jewellery?

How do I store my jewellery?

Can I get my jewellery personalized?

Product & Fit

I haven’t received my tracking number

Are duties and taxes included in my order?

How much is shipping to my country?

How long does shipping take to my country?

Where do you ship from?

Where does BALANZI ship to?

What carriers do you use?

What should I do if I enter the wrong address?

My order is missing/lost in transit?

Shipping & Delivery

How do I return my order?

What is your Refund Policy?

When will I get my refund?

Do I have to pay for a return?

How do I exchange my jewellery?

What is the update on my exchange?

My jewellery is faulty, what do I do?

Returns & Exchanges

What payment methods do you offer?

Can I pay in instalments?

What happens if I miss a payment?

How do your promotions work?

How do I send a gift card to a friend/family member?

Payment

Who is BALANZI?

Is BALANZI London legit?

Lifetime Warranty

How do I read find reviews about BALANZI?Updated 8 months ago