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How do I exchange my jewellery?Updated a month ago

To exchange your jewellery, you need to contact us at [email protected] or use our Return Portal (US orders). 


We do not offer pre-paid return labels, but all exchanges are 100% FREE. We will refund you a flat rate of $5 for any shipping costs you incurred when you shipped your item back.


Once your exchange has been accepted (you will be notified via email/SMS), you’ll be eligible to pick an item of choice for the same price point. 


If the new piece you want is priced slightly higher/lower, we will either invoice you the difference to pay via card or refund you the remaining amount. 


Note: Items sent back to us without first requesting an exchange via our Return Portal will not be accepted. 

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