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Top 5 Questions

Need a quick answer to our top queries? We got your back.

How do I track my order?

Once an order has been placed all your order information will be sent to our US warehouse for processing. After the order has been dispatched, you will receive an email/SMS confirmation with a tracking number to track your order. The tracking number

Can I cancel my order?

You can cancel your order while it hasn’t been processed and shipped out yet. You can message our team via our live chat or email us at [email protected] for any cancellations. If our support team is offline and your order gets processed before you

Can I edit my order?

Yes, you can edit your order up until the order has been processed and shipped out. If our support team is offline and your order gets processed before you get a hold off our team there is If our support team is offline and your order gets processed

What is BALANZI’s Lifetime Warranty?

We are so confident in our jewellery that we offer a Lifetime Warranty with every order. If your product arrives damaged or has any manufacturing defect when your order arrives, our warranty entitles you to a one-time replacement for ZERO cost to you

How do I return an item?

We offer 30-day returns for all our jewellery. If you aren’t happy with your purchase within the first 30 days after placing your order, you can return your items. To start a return, you can contact us at [email protected]. If your return is accept