You can contact us via email. We usually respond within 12-24 hours.

Help Center

<p><span id="isPasted" style="color: rgb(8, 8, 8); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We always aim for make sure our customers love our products, but if you do need to return an order, we&#x2019;re happy to help. Just email us directly or send us a message through our live chat and we&#x2019;ll take you through the process.</span></p>

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly or send us a message through our live chat and we’ll take you through the process.

Can I return my product?

Product

Do you ship overseas?

How long will it take to get my order?

How much is shipping?

What shipping carrier do you use?

Shipping

Are the products made of real gold/silver?

Are the products waterproof?

Are the products safe for my skin?

Can I get my product personalized?

How do I get featured on your Instagram?

Is BALANZI London legit?

Other

Can I return my product?Updated 10 months ago