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Are the products made of real gold/silver?

All our products are either silver/gold plated with 18K Gold or Premium 316L Stainless Steel.Finishes are created via anodising and dipping multiple times to thickly seal and plate the jewellery for maximum and unbeatable durability. This means our p

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly or send us a message through our live chat and we’ll take you through the process.

Are the products waterproof?

Yes, all our products are waterproof, sweatproof and heatproof. They will never fade or tarnish (and even come with a lifetime guarantee!).

Are the products safe for my skin?

Yes, all our products are 100% hypoallergenic. You can wear your BALANZI pieces 24/7, and never have to worry about developing a rash! Does not contain nickel.

Can I get my product personalized?

At the moment, we don't offer any personalization.