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<p>For more information about our Refund Policy, please <a href="https://balanzi.com/pages/refund-policy">click here</a>.</p>

For more information about our Refund Policy, please click here.

What is your Refund Policy?

Returns & Exchanges

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Can I cancel my order?

Can I edit my order?

What is BALANZI’s Lifetime Warranty?

How do I return an item?

What materials do you use?

How do I know which size/length is best for me?

Is your jewellery waterproof?

Will your jewellery fade/tarnish over time?

Will the jewellery irritate my skin?

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How do I store my jewellery?

Can I get my jewellery personalized?

Product & Fit

I haven’t received my tracking number

Are duties and taxes included in my order?

How much is shipping to my country?

How long does shipping take to my country?

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Where does BALANZI ship to?

What carriers do you use?

What should I do if I enter the wrong address?

My order is missing/lost in transit?

Shipping & Delivery

How do I return my order?

When will I get my refund?

Do I have to pay for a return?

How do I exchange my jewellery?

What is the update on my exchange?

My jewellery is faulty, what do I do?

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Company

Lifetime Warranty

What is your Refund Policy?Updated 8 months ago